98a3 FAQ – Get All Your Questions Answered

The Most Common Questions from Brazilian Players at 98a3

First-time users of an online betting platform in Brazil tend to have similar questions — and that makes complete sense. The online entertainment market has grown fast in the country, and it's not always easy to know exactly how Pix deposits work, what the bonus terms mean, or what the withdrawal process looks like. This FAQ page is here to make all of that clear, without the runaround and in straightforward language that Brazilian players will actually understand.

The question about Pix deposit is by far the most common question received by the 98a3. And the answer is straightforward: Pix works exactly the same way you use it every day — you generate a QR Code on the platform, scan it through your bank's app (Nubank, Itaú, Bradesco, Banco do Brasil, or any other), and the balance hits your account in under 60 seconds. No special setup required, no fees, and it works 24 hours a day. The only difference from your everyday Pix is that the QR Code generated by the 98a3 has an expiration — you need to use the code generated at that moment, not one left over from a previous transaction.

About welcome bonus, the most frequently asked question is about the rollover — and it's a fair one, since many platforms bury the terms in fine print. The 98a3 displays the rollover before you accept the bonus, not after. The 5x rollover on the bonus amount means you need to wager five times the bonus received before you can withdraw any winnings generated by it. Your own deposit balance — the money you put in via Pix — can be withdrawn at any time, with no rollover restriction. This distinction is important: the rollover applies to the bonus, not to your deposit.

Account security is another topic that comes up frequently. The 98a3 uses 256-bit SSL encryption on all transactions and login sessions — the same standard used by Brazil's leading banks. Two-factor authentication, available in your account settings, adds an extra layer of protection: every login from a new device requires a temporary code sent to your phone or generated by an authenticator app. For players who keep a significant balance on the platform, enabling two-factor authentication is a security measure we frequently recommend in our support conversations.

The VIP Program at 98a3 also generates a lot of questions — especially about how to earn points and what the real benefits are at each level. The logic is straightforward: every BRL wagered across any category (football, slots, Live Casino, e-sports, crash games) converts into VIP points. The more points you earn, the higher your level — and each level brings greater benefits, such as higher weekly cashback, faster withdrawals, higher withdrawal limits, and at the top tiers, a dedicated VIP manager and invitations to in-person events in Brazil. Points do not expire for active accounts.

The tools for responsible gambling raise questions that 98a3 takes especially seriously. Many people ask whether they can set limits without the support team knowing — and the answer is yes. All self-control tools (deposit limit, loss limit, account pause, promotional communication block, and self-exclusion) are available in the responsible gambling panel of your account, accessible directly by you, without needing to contact anyone. The only exception is permanent self-exclusion, which for safety reasons requires an additional confirmation — but the process is automated, judgment-free, and hassle-free.

If your question wasn't answered above, the live chat at 98a3 is available 24 hours a day with live human agents in Portuguese. The team responds in under 5 minutes in the vast majority of cases — including late nights, weekends, and every Brazilian public holiday. For situations requiring documentation, such as KYC verification or formal disputes, the email suporte@98a3.net has a response time of up to 24 business hours.